Chatra Live Chat Plugin

Chatra Live Chat allows you to earn more, answering questions and help visitors place an order. Use it to collect actionable feedback to improve your service: identify problems, collect info and understand your customers better.

Still using Contact Form? Still communicating with visitors offline?

Try a new interactive method!

Chatra is made to increase online sales but in a friendly, helpful way. Just because the software is designed for business doesn’t mean it has to be clunky and corporate. You can’t grab a coffee with every single potential customer, but, probably, that Chatra is the next best thing.

Chatra Live Chat Features:

  • Order Saving. Reduce Order abandonment rate, proactively start live chat with customers stuck on the checkout.
  • Real-time visitor list. View the list of visitors who are currently online on your website and start a conversation manually.
  • Live typing insights. See what customers type before they hit “send”. Save time on preparing an answer.
  • Group chats. Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.
  • Visitor information. Know your customers — what page they are on, where are they from and what device and system they use to access your store.
  • Conversation history. We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.
  • Targeted chats (triggers). Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.
  • Correct typos. Correct answers after sending the message.
  • Facebook integration. Send and receive chats directly from your Facebook visitors
  • Works everywhere. Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.
  • Looks & feels like a messenger app. Smooth animations, avatars, beautiful design.
  • Agent photos visible pre-chat. After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality chat interactions.
  • Work from a browser, desktop or mobile apps. Windows & Mac, Android & iOS.
  • One account for unlimited sites.
  • See other features on chatra.io

 

There is a FREE official plugin with all these features and you can test it before purchasing this premium version.

Premium features in this plugin:

  • Knows registered customers. The plugin allows recognizing logged-in users regardless of the device or browser they use. So You will see the username and profile URL on your Chatra dashboard. You can send messages to specific users anytime.
  • Custom appearance options. You can set up custom widget look and feel for each of your sites separately.
  • Display widget on selected pages only. You can select the pages on which you want to display the Chatra widget. For example on Create Listing page or Contact page.
  • Display widget for logged-in users only. You can display chat online only with registered customers.
  • Control visibility on mobiles. Disable or enable widget on mobile devices for each of your sites separately.
  • Custom Tracking options. 
  • Custom Language options. You can select one of 8 supported languages or add a new one using PO file.

Requirements:

  1. Sign-up for free Chatra account.
  2. AppThemes theme:
    • ClassiPress
    • Vantage
    • Clipper
    • HireBee
    • JobRoller
    • Taskerr
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